Terms and Conditions

TERMS AND CONDITIONS

Le Blanc Spa Boutique

Last updated: October 1, 2026

Please read this document carefully. Use of the website www.leblanc-spa.ro, making a reservation, or purchasing a service or gift certificate implies that you have read and understood the applicable terms and conditions, to the extent permitted by applicable law.

1. General Information

The website www.leblanc-spa.ro is operated by SC MAYA SPA SRL, with its registered office in Scornicești, 107 Muncii Blvd., Olt County, registered with the Trade Registry under No. J2022000124210, with Tax Identification Number (CUI) RO 45721325, hereinafter referred to as “Le Blanc Spa” or “we.”

Contact information:

Le Blanc Spa offers relaxation, wellness, body care, and complementary therapy services, as described on the website.

The information published on this website is for informational purposes only and may be updated or modified to reflect the availability of services, prices, schedules, terms and conditions, or other operational matters.

2. Acceptance of the Terms and Conditions

By using the website, making an appointment, or purchasing a service or voucher, the customer confirms that they have had the opportunity to review these Terms and Conditions.

If the customer does not agree with a particular provision, they may request clarification before placing an order or making an appointment.

Nothing in this document limits the consumer's rights under applicable law.

3. Information about the services

The available services, their descriptions, duration, prices, and specific terms and conditions are listed on the website or provided by Le Blanc Spa representatives.

Le Blanc Spa makes every effort to ensure that the information published is accurate and up-to-date.

Unless otherwise specified, the images shown on this website are for illustrative purposes only. The appearance of certain items, products, or spaces may vary.

Le Blanc Spa reserves the right to modify the available services, schedule, and prices for future orders or appointments. These changes do not affect contracts that have already been concluded, except as permitted by law.

4. Appointments

Filling out an online appointment form does not, in and of itself, constitute automatic confirmation of the appointment.

An online request is an appointment request. A Le Blanc Spa representative may contact the customer by phone, email, or another available means of communication to confirm the details.

The appointment is considered confirmed once confirmation has been sent in writing (email/text message) or by phone by Le Blanc Spa.

The availability of a specific therapist, a specific room, a specific time, or a specific service may vary depending on the schedule and occupancy.

Le Blanc Spa may refuse or reschedule a request in justified circumstances, including lack of availability, the existence of contraindications, technical issues, or circumstances that may affect the client’s safety or the proper performance of the service.

5. Duration of Services

The duration listed for each service represents the total time allocated for the appointment, and not exclusively the actual duration of the massage or treatment, unless otherwise expressly stated in the service description.

Depending on the service you choose, the time allotted for your appointment may include, but is not limited to: preparation for the procedure, changing clothes, showering, use of the spa facilities, an initial consultation or briefing, the massage or procedure itself, and the time needed to wrap up the session.

Any activity performed by the client during the reserved time slot—including showering, changing, using the facilities, or personal relaxation time—is considered part of the total duration of the appointment and does not result in an extension of the appointment.

For example, for an appointment with a total duration of 60 minutes, the client is allotted a 60-minute time slot. If the client chooses to spend part of this time showering, getting changed, or relaxing, the time remaining for the massage or treatment is reduced accordingly. The reserved time slot is not extended to compensate for the time the client spends on these activities.

The client is responsible for managing the time allotted for the appointment and is asked to adhere to the start and end times so that subsequent appointments can proceed as scheduled.

A client's tardiness or the additional time spent on personal matters does not result in the appointment being extended and does not entitle the client to compensation for or an extension of the lost time.

6. Delays

We recommend arriving about 5–10 minutes before your appointment time.

If the customer is late, the duration of the service may be shortened in order to accommodate subsequent appointments.

A client's tardiness does not automatically result in the appointment's end time being extended.

In the event of a significant delay of more than 15 minutes , Le Blanc Spa may consider the appointment canceled and may apply the cancellation and/or no-show policy applicable to that service.

7. Cancellations and Rescheduling

Cancellations can be made at least 12 hours the scheduled time.

To reschedule, please contact Le Blanc Spa as soon as possible.

In the event of cancellation less than 12 hours before the scheduled time or a no-show, Le Blanc Spa reserves the right to withhold or charge a cancellation fee of up to 100% of the cost of the scheduled service as compensation for the tied-up resources and assigned staff Le Blanc Spa may apply the terms communicated at the time of booking and/or the specific terms of the purchased service. In the event of repeated last-minute cancellations or reschedulings, Le Blanc Spa may require advance payment for future appointments or may limit the acceptance of new appointments, in accordance with the law.

In exceptional circumstances, including serious, documented medical conditions, Le Blanc Spa may review the customer’s request on a case-by-case basis.

8. Failure to show up for an appointment

When an appointment is confirmed, a time slot is reserved for the client and cannot normally be offered to anyone else.

In the event of a no-show without prior notice or a cancellation made less than 12 hours in advance, Le Blanc Spa may consider the reservation to have been used in accordance with the specific terms and conditions communicated for the respective service, while respecting the consumer’s rights as provided by law.

For appointments paid in advance, the specific terms and conditions communicated prior to payment also apply.

9. Payment for Services

The prices displayed on the website are in lei and include VAT, unless otherwise specified.

Payment can be made using the methods provided by Le Blanc Spa, including online payment via the Stripe payment processor and/or in-person payment, depending on the service selected.

For online payments, payment data is processed through the payment processor available on the website.

Le Blanc Spa does not request or store complete credit card information through the standard order form, as this information is processed directly by the payment processor.

For certain services or in certain situations, Le Blanc Spa may require full or partial payment in advance. In such cases, the payment terms will be communicated to the customer before payment is made.

10. Gift Certificates

Gift certificates purchased on the website are issued electronically and sent to the email address provided at the time of purchase.

The voucher may have a monetary value or may be issued for a specific service, depending on the product purchased.

The voucher may be used only for the services and under the conditions specified on the voucher and/or in the product description.

The voucher does not constitute a reservation. To use the voucher, you must make an appointment in advance.

Possession of a voucher does not guarantee the availability of a specific date, time, room, or therapist.

11. Validity of Vouchers

Each voucher has a validity period that is specified at the time of purchase and printed on the voucher.

The voucher must be used during the validity period indicated.

Once the validity period has expired, the voucher can no longer be used, and the amounts paid for its purchase are non-refundable, as they represent the value of the services that were unavailable during the validity period, except in cases where Le Blanc Spa expressly decides otherwise or applicable law provides for a different consumer right.

It is the voucher holder's responsibility to schedule an appointment and use the voucher before it expires.

We recommend scheduling your appointment well in advance of the expiration date, especially during busy periods.

12. Weekend appointments using vouchers

On Fridays, Saturdays, and Sundays, a limited number of time slots may be available for appointments made using a voucher.

Appointments using vouchers are made subject to availability.

Advance reservations are required.

Availability may vary depending on occupancy and the type of service.

Possession of a voucher does not automatically entitle you to an appointment on a specific day or at a specific time.

We recommend making reservations for the weekend well in advance.

13. Failure to show up for appointments made with a voucher

Once an appointment using a voucher is confirmed, that time slot is reserved for the recipient.

If the recipient fails to show up and does not notify Le Blanc Spa in a timely manner, or cancels or reschedules with less than 12 hours' notice, the voucher will be considered used and will be canceled from the system, with no possibility of rescheduling or compensation. Le Blanc Spa may apply the no-show policy associated with the voucher. To the extent permitted by law and depending on the nature of the voucher and the reserved service, the voucher may be considered used for the appointment that the recipient did not attend.If the voucher has not been used for an appointment and the consumer has a legal right to cancel or receive a refund, the request will be reviewed in accordance with applicable law and the specific terms of the purchase.

14. Using the Voucher and Price Differences

If the value of the voucher differs from the cost of the selected service, the customer must pay the price difference using one of the available payment methods.
A voucher cannot be redeemed for cash,and no cash change will be given if the customer chooses a service with a value lower than the voucher’s value If the value of the voucher differs from the value of the selected service, the terms applicable to the price difference will be those displayed at the time of booking or communicated by Le Blanc Spa. A voucher cannot be automatically converted into cash, except in cases where a refund is required by applicable law or is expressly approved by Le Blanc Spa. 

15. Right of Withdrawal for Online Orders

In the case of distance contracts (online purchases of gift certificates), individual consumers have the right to withdraw from the contract, without providing a reason, within 14 calendar days of receiving the gift certificate by email, provided that the voucher has not already been used or scheduled during that period.
In accordance with Article 16(m) of Government Emergency Ordinance No. 34/2014, the right of withdrawal does NOT apply to contracts for the provision of recreational services or services related to leisure activities if the contract specifies a specific date or period of service (i.e., in the case of firm reservations made for a specific date and time). Once the reservation is confirmed, the customer no longer benefits from the 14-day right of withdrawal, and only the cancellation policies set forth in Article 7 above apply.
To exercise the right of withdrawal permitted by law, the customer may submit an unambiguous request to [email protected].
Refunds, when required by law, will be issued via the payment method used for the original transaction, within a maximum of 14 days from the date of notification. In the case of distance contracts, consumers are entitled, in the situations provided for by applicable law, to the right of withdrawal within the statutory period. However, there are situations and exceptions provided for by law, including depending on the nature of the service and the time at which its provision begins.If the customer requests that the service begin before the expiration of the statutory withdrawal period, the legal provisions regarding the provision of the service during this period shall apply. To exercise the right of withdrawal, the customer may submit an unambiguous request to [email protected]. Refunds, when required by law, will be issued via the payment method used for the original transaction, under the terms and within the timeframe provided by applicable law.

16. Wellness Services and Complementary Therapies

The services offered by Le Blanc Spa include relaxation, wellness, body care, and/or complementary therapies, depending on the service selected.

The information provided on this website regarding these services is for informational purposes only and does not constitute a medical diagnosis, medical consultation, or personalized medical advice.

The services provided are not a substitute for consultation, diagnosis, or treatment recommended by a physician or other licensed healthcare professional.

17. Contraindications and the Obligation to Inform the Client

For the client's safety, the client is required to disclose, prior to the start of the service, any known circumstances that could affect the safe conduct of the therapy.

Depending on the nature of the service, the following may be relevant, but are not limited to:

  • pregnancy;

  • recent surgeries;

  • trauma or injury;

  • acute conditions;

  • cardiovascular problems;

  • thrombosis or phlebitis;

  • allergies;

  • skin conditions;

  • relevant drug treatments;

  • other known contraindications.

Le Blanc Spa may request additional information, modify the service, recommend postponing the service, or refuse to provide the service when there is a justified risk to the client or therapist.

The client is responsible for providing accurate and complete information regarding the circumstances relevant to the performance of the service.

18. Customer Behavior

Le Blanc Spa is committed to providing all clients and therapists with a safe, respectful, and comfortable environment.

The services offered by Le Blanc Spa are not of a sexual or erotic nature.

The following are not permitted:

  • sexual behavior or sexual advances;

  • harassment;

  • aggressive or threatening behavior;

  • offensive language;

  • inappropriate physical contact by staff;

  • consuming alcohol or other substances, or appearing for a scheduled appointment while under the influence of such substances, in a manner that impairs the performance of duties;

  • behavior that endangers staff, other customers, or the spa's property.

In such situations, Le Blanc Spa may refuse to provide the service or may suspend it, in which case the client is obligated to pay the full cost of the service, and the amounts collected will be retained as a contractual penalty for failure to comply with the established rules.

19. Hygiene

For the comfort and safety of all clients and therapists, it is necessary to observe standard personal hygiene practices.

In situations where the client’s hygiene or general condition makes it impossible to provide the service under appropriate conditions, Le Blanc Spa may refuse or reschedule the service.

20. Personal Belongings

The customer is responsible for any personal belongings brought into the spa.

To the fullest extent permitted by law, Le Blanc Spa assumes no liability for the loss, destruction, or theft of valuables left unattended on the spa premises.

We recommend that you avoid bringing valuables that are not necessary for performing your duties.

If a lost item is found, Le Blanc Spa will make reasonable efforts to identify and hold onto it for 30 days and may ask the customer for a description of the item and, if necessary, proof of identity before returning it.

For items that remain unclaimed within a reasonable period of time, Le Blanc Spa may take action in accordance with applicable law.

21. Policy on Minors' Access and Safety

Le Blanc SPA promotes relaxation and well-being for the whole family, but the safety and comfort of all our guests are our top priority. Minors (persons under the age of 18) are permitted to access and participate in our treatments and services only under the following conditions:

  • Express Consent from Parents/Guardians: Minors are permitted to undergo SPA procedures only with the express, written consent of the parent or legal guardian. This consent must be provided by completing and signing the Client Information Form (or the form specifically for minors) at the reception desk of our center.

  • Mandatory Supervision: Minors may not be left unsupervised under any circumstances on the premises of the spa center. The parent or legal guardian has a strict obligation to accompany and supervise the minor the entire duration of the treatments and while in common areas (reception, relaxation areas).

  • Responsibility: By signing the Client Information Form, the parent or legal guardian assumes full responsibility for the minor’s health, behavior, and compliance with the spa’s internal regulations. Spa staff reserve the right to refuse or terminate service if safety rules or the peace and quiet of other guests are not respected.

22. Intellectual Property

Site Content www.leblanc-spa.ro, including text, photographs, graphics, logos, design elements, names, video materials, and other protected elements, is owned by Le Blanc Spa or is used under the appropriate rights and licenses.

Unauthorized copying, reproduction, modification, distribution, republication, or commercial use of the website's content is prohibited.

Use of any element of the website does not transfer any intellectual property rights in it to the user.

23. Third-Party Links and Services

The site may contain links to websites, platforms, or services operated by third parties.

Le Blanc Spa does not control the content, policies, or terms of use of these services.

The use of third-party services may be subject to their own terms and policies.

24. Limitation of Liability

Le Blanc Spa makes reasonable efforts to maintain the website and provide accurate and up-to-date information.

There may be temporary situations in which the website is unavailable, contains technical errors, or certain information needs to be updated.

Le Blanc Spa cannot guarantee that the website will operate without interruption or errors.

Nothing in this document excludes or limits the liability of Le Blanc Spa in cases where such a limitation is prohibited by law.

25. Complaints and Reports

Any complaints, suggestions, or reports regarding our services may be submitted to:

Email: [email protected]
Phone: 0733 474 360

Le Blanc Spa encourages customers to report any issues as soon as possible so that they can be reviewed and, when possible, resolved.

Submitting a complaint does not affect the consumer's legal rights.

26. Protection of Personal Data

Personal data is processed by Le Blanc Spa in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).

Data may be processed, as appropriate, for:

  • scheduling and managing appointments;

  • the provision of services;

  • order and payment processing;

  • issuing tax documents;

  • communication with the client;

  • resolving requests and complaints;

  • compliance with legal obligations;

  • other purposes described in the Privacy Policy.

Details regarding the purposes, legal bases, retention period, recipients, and the rights of data subjects are set forth in Privacy Policy available on the website.

Marketing communications will be conducted only in accordance with the provisions of applicable law.

27. Promotions and Discounts

The promotions and offers available on the website may be subject to specific terms and conditions and validity periods.

The terms and conditions of each promotion will be outlined in the respective offer.

A promotion cannot be combined with other discounts or benefits unless this is expressly stated.

Any modification or termination of a promotion applies to future orders and reservations and does not affect rights already acquired based on a confirmed order or reservation, in accordance with applicable law.

28. Changes to the Terms and Conditions

Le Blanc Spa may update this document to reflect changes to its services, procedures, legislation, or the way the website operates.

The updated version will be posted on the website and will include the date of the last update.

For orders or contracts that have already been concluded, the terms in effect at the time of their conclusion shall apply, unless otherwise provided by law.

29. Dispute Resolution

Le Blanc Spa encourages the amicable resolution of any disputes.

Consumers are entitled to the rights and remedies provided for by applicable consumer protection laws.

If an amicable resolution is not possible, any dispute shall be resolved by the competent court in accordance with applicable law.

Nothing in this document limits the consumer’s rights regarding the competent court or other dispute resolution mechanisms mandated by law.

In accordance with consumer protection laws, we are providing the following mandatory official links:

  • National Authority for Consumer Protection (ANPC): www.anpc.ro

  • European Online Dispute Resolution (ODR) Platform: europa.eu

30. Applicable Law

These Terms and Conditions shall be interpreted in accordance with Romanian law and applicable European regulations, without prejudice to the mandatory rights enjoyed by consumers.

31. Contact

For questions regarding Terms and Conditions, appointments, vouchers, or services:

Le Blanc Spa Boutique
Email: [email protected]
Phone: 0733 474 360