Terms and Conditions

Last updated: [September 3, 2025]

Welcome to the website www.leblanc-spa.ro

1. General Information

Le Blanc Spa Boutique offers relaxation services, body care, and complementary therapies. Our website is intended for informational purposes and to facilitate booking appointments.

2. Appointments

  • Filling out the form on the website does not automatically confirm an appointment.

  • A member of our team will contact you by phone or email to confirm the details.

  • We reserve the right to decline an appointment request in justified cases (availability, contraindications, etc.).

3. Cancellations and Rescheduling

  • Cancellations must be made at least 12 hours before the scheduled time.

  • For rescheduling, please contact us by phone as soon as possible.

  • We reserve the right to charge penalties or refuse multiple last-minute rescheduling requests.

4. Behavior and Hygiene

  • We want to provide a safe and relaxing experience for all our customers.

  • We reserve the right to refuse service in cases of inappropriate behavior, poor personal hygiene, or being in an unsuitable condition (e.g., under the influence of alcohol or drugs).

5. Data Privacy

  • Your personal data is collected solely for the purpose of providing services and communicating with you.

  • We will not sell, distribute, or share them with third parties without your consent, in accordance with GDPR regulations.

  • For more information, please see our Privacy Policy.

6. Copyright

All content on this website—including text, images, logos, and design—is the property of Le Blanc Spa Boutique and may not be copied, distributed, or reused without our written consent.

7. Limitation of Liability

Le Blanc Spa Boutique is not responsible for any errors on the website, temporary malfunctions, or information that may be subject to change. We strive to provide accurate, up-to-date, and clear information.

8. Prices and Payments

  • All prices listed on the website include VAT.

  • Payments for services and products available online are processed securely through the Stripe payment processor.

9. Gift cards

  • Vouchers purchased on the website are issued electronically.

  • These will be sent exclusively to the email address provided at the time of ordering.

10. Voucher Validity Policy

Gift certificates issued by Le Blanc Spa Boutique have a validity period that is clearly specified at the time of purchase and printed on the certificate.
In order to maintain efficient scheduling, therapist availability, and the high standards of our services, vouchers cannot be extended beyond their expiration date.
This policy allows us to:
• to properly manage scheduling capacity,
• Let’s stick to the operational plan,
• to provide all customers with equal terms of use,
• to maintain competitive prices and services.
 
✔️ The voucher must be used during the specified period
✔️ Once it expires, it becomes invalid and can no longer be used
✔️ It is the voucher holder's responsibility to schedule the appointment in a timely manner
✔️ We recommend making reservations in advance, especially during busy periods

11. Voucher Usage Policy 

To ensure we can provide all our customers with the highest quality service and a premium experience, a limited number of appointments for gift vouchers are available on Fridays, Saturdays, and Sundays.
This measure helps us efficiently manage the high demand on weekends and ensure optimal wait times, personalized service, and the high standards of comfort you’ve come to expect from us.
– Appointments using vouchers are subject to availability
– Advance reservations are required
– Availability may vary depending on occupancy
– We recommend making reservations in advance for the weekend

12. Policy on No-Shows for Voucher Appointments

To ensure that appointments are properly scheduled and to respect the time allotted to each client, the following rules apply to gift vouchers:

– Once the voucher has been scheduled, the time slot is reserved exclusively for the recipient
– In the event of a no-show without prior notice, or if the appointment is not canceled or rescheduled at least 12 hours in advance, the voucher will be considered fully used
– Failure to show up affects therapist availability and blocks time slots that could have been offered to other clients
– A full refund of the voucher’s value is possible only if the voucher has not been scheduled
– If the voucher has been scheduled and the time slot has been reserved, it is considered used, even if the recipient did not show up

This measure is necessary to maintain the high standards of our services, ensure efficient scheduling, and respect the time of all our customers.

Thank you for your understanding and for choosing to relax with us.
If you have any questions regarding terms, appointments, or services, please contact us at [email protected] or at 0733 474 360.